problem

[Carl_Johnson]

Hi, I have a problem in running the bot, although I have all the requirements as I think, but when I run the bot, the bot window does not appear and I could not reach it

[Admin]

Provide the data from the folder with logs:
log/error.log
log/mw.log

[aragorn]

Hello,
I purchased the bot license about a week ago and was able to use it without any issues during the first few days. However, three days ago I moved to a new house, and since then I haven't been able to access the bot or even the official website from the same computer I was using before.
I'm currently writing this from a different device, because the original one simply won't let me in. When I try to access the site or launch the bot, I get the following message:
"Помилка діалогу: невдається отримати відповідь від серверу авторизації"
I don't understand the language, but it seems to be an authorization server error. I'd really appreciate your help in resolving this issue so I can continue using the bot I paid for. Please let me know if you need any additional information.
Thank you in advance.

[Admin]

Hi, this issue is on your side — either your internet provider, your router, or your network settings are preventing access to the website https://mwbot.kutsenko.cc.
Technically, the service is working. Try allowing network access in your firewall settings.

Hello,
I purchased the bot license about a week ago and was able to use it without any issues during the first few days. However, three days ago I moved to a new house, and since then I haven't been able to access the bot or even the official website from the same computer I was using before.
I'm currently writing this from a different device, because the original one simply won't let me in. When I try to access the site or launch the bot, I get the following message:
"Помилка діалогу: невдається отримати відповідь від серверу авторизації"
I don't understand the language, but it seems to be an authorization server error. I'd really appreciate your help in resolving this issue so I can continue using the bot I paid for. Please let me know if you need any additional information.
Thank you in advance.